Terms
& Conditions
Please ensure
you read our Terms & Conditions carefully before signing the
booking form.
Accommodation
Windsor Limited is based at Alma House B & B, 56 Alma Road,
Windsor, Berkshire SL4 3HA United Kingdom. Telephone: +44 (0)1753
833747. Fax Number is 01753 856667.
Accommodation
Windsor Limited (also mentioned herein as “we” or “us”
or “accommodation-windsor.co.uk or accommodationwindsor.com”)
reserves the right to amend these terms and conditions on a periodic
basis when necessary. Amendments will be posted on our website.
These conditions are subject to acceptance by all in-going tenants
and may be amended to suit personal circumstances.
By completing
and returning our booking form, you are entering into a binding
agreement with Accommodation Windsor Ltd and are deemed to be accepting
our Terms & Conditions herein, also published on our website.
Section
1 - General
1a.
Subletting and taking accommodation by way of license
There is no assured short-hold tenancy agreement created with a
short term let, accommodation is provided by way of a license. It
is not permitted to sublet all or part of the property to a third
party – all persons residing at the property must abide by
the terms and conditions. By completing our booking form or rental
agreement you give your authorization for us to contact credit reference
agencies and to make enquiries relating to your financial and moral
standing. The details supplied by you may be checked against those
held on credit reference agency databases. This does not affect
your ability to obtain credit or other services in any way. By signing
here you agree that your contract is with Accommodation Windsor
Limited and not the owner of the property. You must not enter into
negotiations directly with the owner with regard to renting the
property directly from them. Our agency fees / profit will still
be due from you should this be the case.
1b.
Number of persons using the apartment
We must be notified of each tenants’ name on the booking form
in advance. It is not permitted to allow other people (not named
on the booking form) to stay at the property or use the property’s
facilities without prior notice, which may be reasonably withheld.
The number of persons using the apartment must not exceed the maximum
number (of adults & children) stated on the booking form. Accommodation
Windsor Ltd reserves the right to ask the tenant to leave if this
condition is broken.
1c.
Pets
Pets are not permitted at any property unless otherwise agreed to
in advance.
1d.
Termination
In the event of the resident’s non-conformance of all terms
& conditions, or unsuitable conduct causing disturbance to other
residents, the accommodation agreement will be terminated immediately
and guests will be required to leave the property on request.
1e.
Access
During your stay we may need access to the property for various
reasons, mainly maintenance issues (as mentioned in section 5 below)
or to hold viewings. We reserve the right to access the property
at any reasonable time during the booking but will endeavor to notify
you prior to each visit where possible.
Section
2 – Payment, Cancellations & Rental Extensions
2a.
Payment in Advance
On booking, a non-returnable deposit of £200 will be required
to reserve accommodation (more than eight weeks in advance). Bookings
will be confirmed once the holding deposit is received. Payment
for all bookings of less than eight weeks duration will be required
in full, two weeks in advance of your arrival date. For bookings
in excess of eight weeks payment is also required two weeks in advance,
but you will be invoiced on a four-weekly basis. The holding deposit
will be deducted from the final rental balance; the balance must
be paid two weeks before arrival. We cannot allow access to the
property without full payment being received as cleared funds by
us.
For any outstanding
amounts we reserve the right to charge interest at 4% above The
Bank of England base rate for each date that rent remains unpaid
once a contract is entered into by submitting your booking form
to us.
Please
note that VAT is not payable on residential rent.
2b.
Moveable Bookings
You may be offered a ‘moveable’ booking if we are unable
to book you into the apartment you have requested. Although accommodation
is confirmed in advance, the exact apartment is not guaranteed prior
to arrival. There may be occasions, because of circumstances beyond
our control; where we will need to amend prices at short notice.
If this cannot be avoided we will endeavour to inform guests of
such changes before arrival.
2c.
Extension of Stay
We will endeavour to contact you to ascertain if you plan to extend
your booking, however we ask you to inform us as soon as possible
if you are planning an extension. You will be asked to complete
a new booking form relating to the extended period. Rates quoted
for accommodation may be subject to increase after the initial period
booked (i.e. for extensions of stay) depending upon the duration
requested and the season. We will inform you of rate increases before
confirming your extension. All extensions will be subject to the
same terms and conditions of the original booking. Extension forms
must be returned within 48 hours of the date sent (except where
special circumstances have been agreed upon) in order to confirm
the booking; we cannot guarantee apartment availability after this
period.
2d.
Cancellation and Refund Policy
Four weeks notice is required to avoid charge. Rent cannot be refunded
once paid, unless we are able to re-let the property, in which case
you will be reimbursed for the number of nights re-booked less a
£200 administration charge. Please put your cancellation in
writing to us at the above address or by fax on +44 (0)1753 856667.
Section
3 – Tenant Responsibilities
Accommodation
Windsor Ltd reserves the right to charge your credit/debit card
for items listed in sections 3, 4 & 5 (below) if the Terms &
conditions are not adhered to. This may include cleaning, damages,
telephone / internet call charges, satellite charges, breakages
and or loss of items.
3a.
Smoking
Accommodation Windsor Ltd operates a strictly NO SMOKING POLICY.
Smoking is not permitted in any properties or in any communal areas
of apartment blocks. If smoking has occurred in the property during
your stay we reserve the right to charge you for professional cleaning
of the apartment, plus vacant days while the property is aired.
3b.
Damages, Breakages and/or Loss of items
It is the tenants’ responsibility to take care of furniture
and equipment provided at the property. Guests will be held accountable,
and must pay for any damages, breakages or loss of items incurred
by you or members of your party, or your visitors during your stay
at the property. Replacement items must be of the same quality as
the originals. Please notify us as soon as possible of any damages
so that we may limit the cost and be able to replace any items for
the next tenant if you are unable to do so.
3c.
Keys
On departure please return all keys to Alma House, 56 Alma Road,
Windsor, by 10am unless alternative arrangements have been agreed
upon. If any keys have been lost or are not returned, you will be
charged with the cost of re-cutting a new set and changing locks
on the property. This also applies to parking remote controls, which
cost between £50 and £75 to replace. If, under exceptional
circumstances, you are unable to return the keys to our office please
call us prior to your departure to make alternative arrangements.
Guests are not entitled to make duplicate copies of keys.
3d.
Cleaning
The property will have been cleaned to a high standard before your
arrival. Please ensure that you leave it in a similar condition
on departure. If, in our reasonable opinion, the property is left
in an unacceptable condition your credit card will be charged with
a cleaning fee in the region of £75 - £150. Alternative
payment options can be arranged on request.
i. Oven - Please leave it in the same condition
in which you found it.
ii. Vacuum Bags - Kindly empty out and change vacuum
bags as necessary.
iii. Food - Kindly remove all food items from cupboards
& fridge/freezers.
iv. Waste - Please ensure you dispose of all trash
/ rubbish on departure.
3e.
Weekly Servicing
Weekly services should be requested when booking your accommodation.
Servicing is not included in our rental prices, this is an optional
extra.
Our weekly servicing includes a bed linen and towels change, and
a general clean of each room including kitchens and bathrooms. It
does not cover washing-up of plates / dishes or tidying up of personal
belongings, which are the responsibility of the tenant.
If the cleaners are turned away for any reason, the cleaning will
not be-re-scheduled until the following week. If you require additional
cleaning on top of the scheduled cleaning, these will be charged
for. For prices please call us or see our website. A weekly service
cannot be guaranteed if requested after the booking has been made.
3f.
End of stay cleans
End of stay cleans can be requested at the time of your booking
or up to two weeks prior to your departure date. For prices please
call us or see our website: http://www.accommodation-windsor.co.uk/end-of-stay-cleans.htm
3g.
Laundry
Please ensure you leave all bed linen and towels at the property
when you leave. We will arrange to launder these items. Please note
that there will be an additional charge if any items are missing,
badly soiled or damaged.
3h. Refuse
Kindly dispose of all of your own trash / rubbish before vacating
the property. Please ensure that you remove and dispose of all food
from the fridge / freezer and cupboards. (It is acceptable to leave
unopened and non- perishable products for future guests).
On
vacating the property please DO NOT turn off fridges / freezers.
3i.
Noise
Please be respectful to your neighbours and keep noise to a minimum.
We reserve the right to evict troublesome and noisy guests staying
in any of our apartments.
3j.
Redirection of Mail
It is the responsibility of the outgoing tenant to arrange the re-direction
of mail prior to your departure date. Sheer volume dictates that
we cannot provide this service, staff are instructed not to receive,
hold or forward any mail for tenants or landlords. We would therefore
appreciate your co-operation in not requesting this.
3k.
Belongings Left at the Property
After your departure, should we find that personal items have been
left behind you will be notified via e-mail. Any items left in our
properties will then be held at our offices in Alma Road, Windsor
for 1 week only. Please note that after 1 week any items remaining
will be disposed of, or donated to charity. We cannot hold items
longer than this due to a shortage of storage space.
3l.
Insurance
It is important that you have your own personal insurance, as you
will not be able to make any claims via the homeowners insurance.
You will also not be covered against loss or damage to personal
items or injury to yourselves and any of your party members. If
you would like cancellation insurance please see details of a good
scheme at http://www.selfcateringinsurance.co.uk
Section
4 – Utility Bills & Other Services
4a.
Council Tax, Water Rates, TV License, Gas & Electricity
Unless otherwise agreed we will include the cost of these bills
in your weekly/monthly rent. Utilities such as water, gas and electric
and supplied at domestic usage levels only. Additional charges may
apply for excessive consumption of gas, electricity and water so
please ensure that you turn off all heating and appliances when
not in use and ensure that taps are not left running.
Please note
that any appliances i.e. televisions that you have altered must
be reconfigured to their original settings on arrival (a charge
will be made for televisions that require re-tuning on departure).
4b.
Domestic Usage on Utilities
As stated in section 4a. we will include the cost of utilities in
your weekly/monthly rent up to an acceptable limit for domestic
usage only. This limit is available on request. Please do not leave
heating and electrical items switched on 24 hours a day or when
you are not inhabiting the property. Additional charges may apply
for excessive utility bills over and above standard domestic usage.
4c.
Telephone Bills
If the property has a telephone, you will be responsible for paying
the cost of all calls and/or internet usage (unless agreed as included).
In most cases call barring will be enabled on the line unless you
have arranged for the line charges to be billed to you or placed
in your name. We reserve the right to charge your credit/debit card
for telephone calls if a bill arrives after your departure, for
the period that you stayed in the property. Please note a £5
administration fee will be added to your final bill to cover the
cost of billing.
4d.
Internet Access
High-speed internet access has been provided in most properties.
Where supplied, all internet connections have a fair usage policy
in place and have a maximum download allowance. This will always
be sufficient for general day-to-day usage (emails and surfing)
but may not be sufficient for downloading large files, movies etc.
Additional usage can be requested and purchased where required.
Please ask for rates and give at least 48 hours notice where possible.
Section
5 - Maintenance
5a.
Problems - Drains, Electrical, Gas and Appliances
Please notify us immediately if you experience any problems and
we will endeavor to solve them as quickly as possible. If your emergency
is outside office hours (9am - 5.30pm) please call the emergency
line 07919 614559. This number is solely for emergencies; general
enquiries will be dealt with during office hours on 01753 833747.
Call out charges apply for out of office calls.
You will be
liable for any damages or water leakages occurring as a result of
misuse of equipment and pouring unsuitable items into drains (e.g.
fat, oils, solids, hair, creams, etc). Please notify us as soon
as possible of any maintenance issues so that we can limit the damage
& cost.
Accommodation
Windsor Limited. Alma House, 56 Alma Road, Windsor, Berkshire SL4
3HA
Registered in England and Wales. Company Registration Number: 05809198
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